Payments & Billing Policy

Effective Date: 6 Nov 2025

This Payment and Billing Policy applies to all transactions on thecozycrew.com, owned and operated by The Cozy Crew®.

Accepted Payment Methods

We accept a variety of secure and convenient payment options, including:

  • Major Credit & Debit Cards: Visa, MasterCard, American Express
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay
  • Paypal

All payments are processed securely via Shopify Payments or Paypal, which uses industry-standard encryption and fraud protection protocols.

Currency and Conversion Fees

  • All prices on our website are listed and charged in US-Dollars (USD).
  • If your card or account is held in another currency, your payment provider may apply conversion fees. These charges are not controlled by The Cozy Crew.

Sales Tax

All prices listed on our website include any applicable sales taxes. No additional tax will be added at checkout.

Billing Terms

  • Orders are charged at the time of purchase.
  • Please double-check your billing and shipping information to prevent order delays.
  • If your payment is declined or flagged for any reason, we may contact you for further verification.

Subscription Billing

If you subscribe to any product or service:

  • You will be automatically billed according to your selected plan (e.g., monthly).
  • Charges will recur using your original payment method unless canceled.
  • Subscriptions remain active until canceled by you via your account or by contacting us.

Returns and Refunds

We offer a 60-day return and refund policy for qualifying products. Returns are accepted for items that are:

  • Damaged
  • Defective
  • Incorrectly delivered

To request a refund, please contact us at contact@thecozycrew.com within a reasonable time after receiving your order. Include your order number and supporting evidence (e.g., photos).

Note: Refunds will be issued to your original payment method for the full amount paid. Processing times may vary depending on your financial institution.

For full details, please refer to our Return and Refund Policy .

Fraud Prevention & Suspicious Activity

To ensure a safe shopping experience:

  • We reserve the right to hold, verify, or cancel any order we consider suspicious or fraudulent.
  • Additional verification may be requested.
  • Failure to respond may result in cancellation without delivery.

Policy Updates

We may update this policy from time to time. If any major changes occur, we will notify customers via email or an update on our website.

Contact Us

The Cozy Crew® (thecozycrew.com)
Store Name: The Cozy Crew
Company Address: Richard-Strauss-Platz 2
Dresden - Südvorstadt-Ost 01219
Germany
Email:  contact@thecozycrew.com
Phone: +1 267 8058324
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)