Do you have problems with your order or questions about our products? We look forward to hearing from you!

If you are having a problem with your order or shipping confirmation and did not receive a tracking number, then please also have a look at your spam folder. If you still have not received it, then just kindly tell us and we will send it to you manually.

✉️ contact@thecozycrew.com

(please make sure to type in our email correctly, otherwise we will not receive your inquiery)

We are usually responding within 48-72 hours after receiving your email (due to the currently high amount of tickets during the peak season). Please also keep an eye on your spam folder to not miss out on our answer and make sure, that your mailbox has enough space to receive our response.

The Cozy Crew (thecozycrew.com)
Store Name: The Cozy Crew
Company Address: Richard-Strauss-Platz 2
Dresden - Südvorstadt-Ost 01219
Germany
Email:  contact@thecozycrew.com
Phone: +1 267 8058324
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)