Frequently Asked Questions (FAQ)

1. How can I place an order?

Simply browse our website, select the items you'd like to purchase, and add them to your cart.

When you're ready, proceed to checkout, enter your shipping and payment details, and confirm your order.

2. What payment methods do you accept?

We accept the following secure payment methods:

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Discover
  • Diner's Club
  • Shop Pay
  • Apple Pay
  • PayPal
  • Google Pay

3. How can I cancel my order?

Orders can be cancelled within 60 minutes of purchase.

After that, cancellations are no longer possible.

4. What should I do if my payment fails?

If a payment fails, the amount will be automatically refunded to your original payment method within 7 to 10 business days.

5. How can I track my order?

You’ll receive a tracking link via email once your order has shipped.

You can also track your order directly on our website using your tracking number.

6. How long does shipping take & what are the shipping costs?

We offer free shipping for orders of more than USD70 (£60).

Destination Estimated Delivery Time Shipping Cost
United States 3–14 business days (depending on selected shipping option) From $2.95 – $6.95. Expedited 3-Day Shipping available.
United Kingdom 7–13 business days From $4.95 – $8.95
Canada 6–14 business days From $4.95 – $8.95
Australia 6–14 business days From $4.95 – $8.95
Rest of World (incl. UAE, South Africa, and others) 6–16 business days Flat rate $6.95

Processing Time

Orders are typically processed and shipped within 1–2 business days.
You will receive a shipping confirmation email with tracking details once your order is dispatched.

7. What is your return policy?

We offer a 60-day return window.

You must notify us within 60 days from the delivery date if you wish to return an item, and return it within the same timeframe.

8. How do I return an item?

To return a product:

  1. Email us at  contact@thecozycrew.com to inform us of your intent.
  2. Wait for our response with further instructions.
  3. Then ship the item to the address according to the received instructions

9. How long does it take to receive a refund?

Refunds are processed within 7 to 10 business days after we receive the returned item or proof of return.

10. How can I contact customer service?

You can reach us at:

For more details, please refer to our Shipping Policy and Refund Policy pages.